Return Policy

Items can be returned within 7 days of delivery or pickup, provided they are unused, in brand new condition, and in the original packaging. If delivery service was selected, our team will remove all debris and packaging as a courtesy. Kindly ask the delivery team to leave the packaging with you if you feel a return might be a possibility. Without the original packaging returns are not possible.

All returned items are inspected, and those that are used or in less than brand new condition cannot be refunded. When you return an item:

Delivery, white glove, and assembly fees are not refundable

Customers are responsible for arranging and paying for return transport back to our warehouse

A 20% restocking fee applies to all furniture returns

Refunds are issued to the original payment method within 7-10 business days of the item passing inspection

 

Clearance items, floor models, items sold as defective, and anything marked final sale at the time of purchase cannot be returned or exchanged.

Please inspect all items at the time of delivery or pickup and note any visible damage before the delivery team leaves this is the fastest way to resolve transit damage. For defects discovered after delivery, photos of the item and its original box must be taken to start an exchange. The item must be unused and in its original packaging, and the exchange must be initiated within 7 days of delivery.

To start a return or exchange, email havenhomefl@gmail.com with your name, order number, the item you'd like to return or exchange, the reason for the return or exchange, and photos of the item (and packaging, if it's a defect).